Mount Hermon

Adventure Guide

Job Location US-CA-Mount Hermon
Job ID
2020-2094
Category
Adventure/Recreation
# of Openings
8
Location Name
Conference Center
Posted Date
3 months ago(1/16/2020 12:09 PM)
Job Start Date
1/29/2020
Type
Casual Part-Time

Overview

Part-Time 0-40 Hours Weekly
 
Training Dates: March 18-21, May 20-23 & June 17-20
 
Applicants must attend all four days of training from 9-5pm
 
 

Position Objective:

 

The Adventure Guide is responsible for delivering physically and emotionally engaging adventure tours on our aerial adventure courses while demonstrating excellent customer service by acting with a “guest comes first” attitude. Guides connect and respond to the needs of guests while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with MHA’s mission, vision and values.

 

Key Job Accountabilities:

 

  • Co-lead adventure tours on our aerial adventure courses (Sequoia, Discovery Grove, Zayante). Other activities may include, but are not limited to indoor and outdoor climbing walls, and fieldhouse (gymnasium) supervision.
  • Properly fit, train, and monitor guests in the use of all personal protective equipment.
  • Provide for an emotionally, physically, and spiritually safe environment with both guests and staff.
  • Assist with daily opening and closing of the program and support areas.
  • Conduct visual and tactile inspections of all hardware and equipment being used.
  • Effectively lead guest activities to ensure an engaging, informative and inspiring experience.
  • Meet curriculum delivery guidelines specific to the program and needs of the client.
  • Report and log any safety concerns or incidents/accidents.
  • Attend in-service rescue refresher trainings.
  • Other duties as assigned.

 

Supervisory Responsibilities:

 

None

Qualifications

General Qualifications:


Ability to respect the Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs. Of strong moral character and integrity.

 

Education/Certifications/Licenses:

 

  • Minimum High School Diploma or GED; (must be at least age 18). Some college education and/or equivalent professional experience desired.
  • Attend relevant adventure & recreation training and pass both practical and written testing.
  • Requires current First Aid/CPR/AED certifications.

 

Work Experience:

 

  • Previous experience in a customer service role preferred.
  • Previous experience in ropes/challenge course or outdoor recreation activities preferred.
  • Previous experience delivering curriculum or content to diverse populations preferred.

 

 

Knowledge, Skills and Abilities:

 

  • Experience and a desire to work within a positive team setting with diverse people.
  • Absolute attention to detail and safety.
  • Ability to maintain a calm demeanor during periods of high volume or unusual events to keep activities operating to standards and set a positive example for the guests and the team.
  • Strong desire to help participants grow and learn from a variety of experiential challenges.
  • Must have good interpersonal and verbal communication skills and be sensitive, adaptable, professional, and articulate when dealing with guests and coworkers.

 

Additional Requirements

Physical Demands:

 

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of the job:

  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
  • Requires sitting, standing, squatting, stooping, twisting, and the ability to lift/carry 40+ lbs.
  • Requires the ability to work in a physically strenuous environment.
  • Must be comfortable at heights exceeding 80 feet.
  • After training, employee must be able to rescue a 250 lb. person at heights using a variety of rescue techniques.

 

Additional Requirements/Skills:

 

  • Must be available to work weekends.
  • May be requested to work overtime for special program events.
  • Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.

 

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