Mount Hermon

  • Assistant Dining Manager

    Job Location US-CA-Mount Hermon
    Job ID
    Food Service
    # of Openings
    Location Name
    Conference Center
    Posted Date
    2 months ago(5/10/2019 6:42 PM)
    Job Start Date
    Full Time
  • Overview



    Position Objective:


    The Assistant Dining Manager is responsible for organizing, managing, and coordinating Conference Center dining, daily operations, dining staff, and all on-site catering. The Assistant Dining Manager will work closely with the Dining Manager to ensure that excellent dining service is provided to guests in a welcoming, seamless and professional manner with the goal of maintaining MHA’s Standards of Excellence and to bless and minister to guests and staff in a manner consistent with MHA’s mission, vision and values.


    Key Job Accountabilities:


    • Co-manage with the Dining Manager 70+ dining staff, providing training, coaching, reviews, and on-going professional development, as well as taking initiative to create and act on ministry opportunities towards dining staff and guests.
    • Enforce and abide by all policies and service standards, including State, Federal, and Mount Hermon Labor and Food Service Policies and Procedures.
    • Schedule staff and coordinate volunteers for all guests groups and special events, while planning around individual staff availability, guest group needs, and budgetary guidelines to ensure good stewardship of staff and MHA’s resources.
    • Collate and disseminate all guest group dining details to appropriate staff using various operational guidelines, documents, and systems.
    • Work with the Dining Manager to ensure all necessary details and changes are communicated to staff within dining, kitchen, and other outside departments, acting as an advocate for the dining hall and guests’ dining experience.
    • Engage actively in dining staff development and supervision, including the hiring process, reviews, and providing staff coaching and disciplinary action as needed.
    • Oversee dining floor operations during guest group meal service, making adjustments as necessary, to maintain and improve the quality and standard of excellent service.
    • Work closely with the Dining Manager and other departmental staff to plan for any unusual group details and troubleshoot items as they arise, ensuring operations stay within the dining hall’s capacities and capabilities.
    • Maintain optimal staffing levels during the summer and conference seasons by recruiting and hiring high quality personnel.
    • Maintain a clean and functional facility by planning and coordinating regular cleaning and as-needed maintenance through communication with staff and the custodial and maintenance departments, allowing for optimal operation.
    • Attend and participate in weekly Conference BEO and dining leadership meetings to address upcoming groups and changes, discuss staff issues, develop the dining program, engage in spiritual formation, and plan for upcoming events.
    • Additional duties as assigned by supervisor.

    Supervisory Responsibilities:


    • Responsible for monitoring, organizing, directing, developing, and motivating up to 70 staff and coordinating exceptional dining service for a wide range of guest groups ranging in number from 10 to 900.
    • The Assistant Dining Manager has direct supervisory responsibilities for these positions:
    • Dining Server I
    • Dining Server II
    • Dining Leads


    General Qualifications:  


    A mature follower of Jesus, still growing and developing in their faith.  Fully in accord with Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Committed to living these out personally, and instilling them in the organization. Of strong moral character and integrity.  


    • 3-4 years’ college; college graduate preferred.

    Work Experience:


    • At least 2 years’ supervisory/management experience.
    • At least 3 years’ customer service experience, preferably in food service.
    • Experience working in a high volume facility supervising and coordinating the workload for a large staff.


    Knowledge, Skills and Abilities:


    • Must possess excellent communication, problem solving, and organizational skills.
    • Ability to maintain a gracious, calm, and pleasant demeanor and adapt to changing priorities and situations while under pressure.
    • Ability to improvise and provide creative solutions as problems and complications arise.
    • Ability to motivate, encourage, develop, and minister to a dynamic, part-time and entry-level staff, as well as actively facilitate staff growth professionally, personally, and spiritually.
    • Ability to work with a large and diverse group of staff and guests.
    • Ability to effectively partner and collaborate with other MHA departmental staff.
    • Ability to interview, hire, train and effectively manage a staff of dynamic and diverse individuals, and oversee the integration of a team of dedicated volunteers.
    • Proficiency with computers and Microsoft Office Suite.
    • Must be highly detail oriented.
    • Must possess excellent time management skills.
    • Ability to prioritize various tasks and needs and then provide direction and organization to staff.

    Key Job Accountabilities

    Physical Demands:


    • Requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
    • Requires sitting, standing, squatting, stooping, twisting, with ability to lift/carry 50 lbs.
    • Requires ability to work at a computer and be on your feet for extended periods.

    Additional Requirements:


    • California Food Handler’s Certification
    • Ability to work summers, weekdays, weekends, and most major holidays (closed for Christmas).
    • Ability and willingness to work overtime as needed.
    • Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values, and Commitment statements.
    • Adherence to company dress code and professional standards for personal grooming and appearance.
    • Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.


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