Mount Hermon

  • Reservations & Event Services Coordinator

    Job Location US-CA-Mount Hermon
    Job ID
    Reservations and Events Services
    # of Openings
    Location Name
    Conference Center
    Posted Date
    2 months ago(4/2/2019 2:29 PM)
    Job Start Date
    Full Time
  • Overview

    Full Time


    Position Objective:


    The Reservations & Event Services (“RES”) Coordinator is responsible for the planning, coordination of details, and communications about assigned guest group events (conferences, retreats, camps, meetings, banquets, etc.) taking place at MHA, to ensure a seamless and enjoyable event experience for guests and group leaders in a manner consistent with MHA’s mission, vision and values.


    Key Job Accountabilities:


    • Develop and nurture relationships with guest group leaders, planners, and church staff to ensure confidence and trust in the planning process.
    • Be the liaison for event leaders and MHA staff to ensure that communications are accurate and clear, and that plans stay in motion for assigned events.  This includes generating Booked Event Orders (“BEO”), representing events at Guest Services logistics meetings, answering questions and/or problem solving.
    • Close out accounting reports, invoice events, and re-book existing conferences to complete an event process and possibly retain the event for the next (or future) years.
    • Work closely with the RES Interns to enable their professional growth and development and to see them serving in a way that creates an exceptional guest experience.
    • Give tours to prospective guest group leaders as directed by the RES Manager to assist in the development of new ministry partnerships.
    • Assist the RES Manager in developing and implementing strategies for acquiring new events and maintaining a full calendar of activity.
    • Other duties as assigned by manager.


    Supervisory Responsibilities:


    • RES Interns


    General Qualifications:

    A mature follower of Jesus, still growing and developing in their faith.  Fully in accord with Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Committed to living these out personally, and instilling them in the organization.  Of strong moral character and integrity.


    • High School diploma. B.S./B.A. degree preferred.

    Work Experience

    • Two years’ event planning and administrative experience – preferably in Christian camping/hospitality – or any combination of equivalent training, education and experience.

    Knowledge, Skills and Abilities:

    • Ability to establish priorities, work independently, and proceed with objectives without supervision.
    • Ability to problem solve in the moment, with limited time and resources.
    • Excellent written and verbal communication skills.
    • Superior interpersonal skills.
    • Skill to use a personal computer and various software packages, such as Microsoft Word, Excel, and Outlook.
    • Ability to learn and to assist in the concept development of new software packages.

    Key Job Accountabilities

    Physical Demands:

    • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.  Requires typing, sitting, standing, squatting, stooping, twisting, and the ability to lift/carry 25lbs.

    Additional Requirements/Skills:

    • Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
    • Ability to work weekends throughout the year.
    • Ability to work overtime.
    • Adherence to company dress code and professional standards for personal grooming and appearance.
    • Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.


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