Mount Hermon

Adventure Customer Service Specialist

US-CA-Mount Hermon
1 week ago(1/10/2018 12:58 PM)
Job ID
2017-1470
Category
Adventure/Recreation
# of Openings
1
Conference Center
Targeted Job Start Date
4/3/2017
Type
Casual Part-Time

Overview

Position Objective:

 

Adventure Customer Service Specialists serve as the first point of contact for both guest inquiries and face-to-face interaction upon arrival to Mount Hermon Adventures. Adventure Customer Service Specialists are responsible for consistent execution of guest bookings and retail objectives, as well as creating a welcoming and professional atmosphere at the Adventure center in a manner consistent with MHA’s mission, vision and values.

 

Key Job Accountabilities:

 

  • Provide consistent, timely, and professional interactions with Mount Hermon Adventures guests throughout the booking process, from inquiry to arrival.
  • Answer phone calls, emails, and in-person requests regarding Mount Hermon Adventures professionally and knowledgably.
  • Receive, protect, and deposit all cash, checks, credit cards, and personnel information of guests and staff in a timely, secure and organized manner.
  • Understand and utilize all office reports and forms.
  • Keep adequate supplies of forms, brochures, and other needed materials on hand.
  • Deliver excellent customer service by connecting with the guests; anticipating, discovering and responding to their needs.
  • Perform merchandising duties: folding, hanging, and displaying products according to retail merchandising standards. Check and restock items.
  • Maintain a clean and well-organized front office area and back-stock area.
  • Alert Adventure Customer Service Lead if merchandise is damaged or out of stock.
  • Other duties as assigned.

 

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

  • Adventure Customer Service Specialists will closely interact with Canopy Tour guides, Adventure/Recreation Staff, and guests to achieve consistently excellent organization and programming, and to enforce MHA policies and safety standards

Qualifications

General Purpose and Qualifications:

 

Ability to respect Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Of strong moral character and integrity.

 

Education/Certifications/Licenses:

  • AA or higher degree in a related field, or equivalent experience.

 

Work Experience:

 

  • Previous experience in a customer service role.
  • Experience and desire to work in a diverse team setting.

 

Knowledge, Skills and Abilities:

 

  • Ability to be punctual, responsible, and to multi-task and work efficiently in a detail-oriented, fast-paced office environment.
  • Exceptional interpersonal skills with people of all ages, including corporate adults.
  • Ability to operate calmly and professionally when encountering and solving challenging situations with guests, staff, and scheduling issues.
  • Positive attitude and ability to engage potential clients via phone, email, and in person in ways that are professional, polite, and detail-oriented.
  • Ability to anticipate the needs of guests and staff by constantly evaluating the current environment and being aware of cues.
  • Complete proficiency with Microsoft Word, Excel, and Gmail as well as the ability to learn multiple software platforms for inventory, retail, reservations, payment processing and more.
  • Ability to calculate and monitor daily attendance, income, and cash balances.
  • Open to direction, a collaborative work style and commitment to getting the job done.
  • Must have respect for authority and peers, as well as camp guidelines and principles.
  • Fluency in Spanish and English preferred.

 

Key Job Accountabilities

Physical Demands:

 

  • The physical environment requires the employee to potentially work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.  Most days are inside.
  • Requires walking, sitting, standing, and may involve carrying up to 25lbs.

 

Additional Requirements:

 

  • Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Will attend all required staff meetings, in-house trainings, and other meetings as needed.
  • Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

 

*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed