Mount Hermon

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Adventure Customer Service Specialist

Adventure Customer Service Specialist

Job ID 
2017-1463
Category 
Adventure/Recreation
# of Openings 
4
Location Name 
Conference Center
Job Location 
US-CA-Mount Hermon
Posted Date 
3/16/2017
Targeted Job Start Date 
4/1/2017
Type 
Casual Part-Time

More information about this job

Overview

Casual Part-Time 0-35 hours weekly. Four weekend days a month required. 

 

Position Objective:

 

Adventure Customer Service Specialists serve as the first point of contact for both guest inquiries and face-to-face interaction upon arrival to Mount Hermon Adventures. Adventure Customer Service Specialists are responsible for consistent execution of guest bookings and retail objectives, as well as creating a welcoming and professional atmosphere at the Adventure center in a manner consistent with MHA’s mission, vision and values.

Key Job Accountabilities:

 

  • Provide consistent, timely, and professional interactions with Mount Hermon Adventures guests throughout the booking process, from inquiry to arrival.
  • Answer phone calls, emails, and in-person requests regarding Mount Hermon Adventures professionally and knowledgably.
  • Receive, protect, and deposit all cash, checks, credit cards, and personnel information of guests and staff in a timely, secure and organized manner.
  • Understand and utilize all office reports and forms.
  • Keep adequate supplies of forms, brochures, and other needed materials on hand.
  • Deliver excellent customer service by connecting with the guests; anticipating, discovering and responding to their needs.
  • Perform merchandising duties: folding, hanging, and displaying products according to retail merchandising standards. Check and restock items.
  • Maintain a clean and well-organized front office area and back-stock area.
  • Alert Adventure Customer Service Lead if merchandise is damaged or out of stock.
  • Other duties as assigned.

 

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

  • Adventure Customer Service Specialists will closely interact with Canopy Tour guides, Adventure/Recreation Staff, and guests to achieve consistently excellent organization and programming, and to enforce MHA policies and safety standards

Qualifications

General Purpose and Qualifications:

 

Ability to respect Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Of strong moral character and integrity.

 

Education/Certifications/Licenses:

  • AA or higher degree in a related field, or equivalent experience.

 

Work Experience:

 

  • Previous experience in a customer service role.
  • Experience and desire to work in a diverse team setting.

 

Knowledge, Skills and Abilities:

 

  • Ability to be punctual, responsible, and to multi-task and work efficiently in a detail-oriented, fast-paced office environment.
  • Exceptional interpersonal skills with people of all ages, including corporate adults.
  • Ability to operate calmly and professionally when encountering and solving challenging situations with guests, staff, and scheduling issues.
  • Positive attitude and ability to engage potential clients via phone, email, and in person in ways that are professional, polite, and detail-oriented.
  • Ability to anticipate the needs of guests and staff by constantly evaluating the current environment and being aware of cues.
  • Complete proficiency with Microsoft Word, Excel, and Gmail as well as the ability to learn multiple software platforms for inventory, retail, reservations, payment processing and more.
  • Ability to calculate and monitor daily attendance, income, and cash balances.
  • Open to direction, a collaborative work style and commitment to getting the job done.
  • Must have respect for authority and peers, as well as camp guidelines and principles.
  • Fluency in Spanish and English preferred.

 

Key Job Accountabilities

Physical Demands:

 

  • The physical environment requires the employee to potentially work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.  Most days are inside.
  • Requires walking, sitting, standing, and may involve carrying up to 25lbs.

 

Additional Requirements:

 

  • Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Will attend all required staff meetings, in-house trainings, and other meetings as needed.
  • Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

 

*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.