Mount Hermon

Adventure Sales Associate

US-CA-Mount Hermon
3 months ago
Job ID
2017-1451
Category
Adventure/Recreation
# of Openings
1
Conference Center
Targeted Job Start Date
3/15/2017
Type
Casual Part-Time

Overview

Casual Part-Time Weekly 0-30 hours weekly

Position Objective:

 

Adventure Sales Associates will work with the Adventure Sales Manager and Adventure Operations Director to support the Teambuilding and Adventure programs.  Adventure Sales Associates are responsible for ensuring consistent execution of guest bookings and quality experiences for Mount Hermon Adventures guests throughout the booking process, from inquiry to follow-up, in a manner consistent with MHA’s mission, vision and values.

 

Key Job Accountabilities:

 

  • Manage client phone calls and emails to ensure professional and timely responses to Team Building and group sales inquiries.
  • Work with clients to book their event; conduct discussions around details such as date, pricing, program, group goals, and more.
  • Utilize programs such as Google calendar, Google docs, Microsoft Word, Shiftplanning, and more, to ensure effective and accurate communication within the Adventures department and with MHA as a whole regarding group bookings.
  • Manage billing for all Teambuilding and group sales to ensure timely payments of deposits and balances and precise, up to date financial recordkeeping.
  • Follow-up with clients to maintain guest relations and gather feedback regarding our programs. Share feedback with staff as necessary and beneficial.
  • Any other duties as assigned by Supervisor.

 

Supervisory Responsibilities:


This position has no direct supervisory responsibilities
.

Qualifications

General Qualifications:

 

Ability to respect Mount Hermon’s mission, vision, values and statement of beliefs.  Of strong moral character and integrity.

 

Education:

  • High school graduate; college graduate preferred.

  • Must be CPR/First Aid certified.

Work Experience:

 

  • Must have extensive prior experience in administrative duties (phone conversations with guests, data entry and typing projects, use of Microsoft Word and Excel, etc.).
  • Must have extensive prior experience working in a fast-paced, often distracting office environment while maintaining professionalism, exceptional focus and attention to detail.

 

Knowledge, Skills and Abilities:

 

  • Ability to be punctual, responsible, and to multi-task and work efficiently in a detail-oriented, fast-paced office environment.
  • Familiar with the entire operations of Mount Hermon Adventures.
  • Exceptional interpersonal skills with people of all ages, including corporate adults.
  • Positive attitude and ability to engage clients via phone and email in ways that are professional, polite, and detail-oriented.
  • Ability to operate calmly and professionally when encountering and solving challenging situations with guests, staff, and scheduling issues.
  • Ability to embrace a team oriented approach to working interdepartmentally and to shift plans with tact and grace.
  • Complete proficiency with Microsoft Word, Excel, and Gmail as well as the ability to learn multiple software platforms for reservations, payment processing and more.
  • Ability to describe the variety of outdoor activities and teambuilding programs that Mount Hermon Adventures offers to clients.
  • Ability to efficiently and positively perform all the duties associated with the administrative end of the Adventures and Teambuilding programs — accurate and efficient data entry, typing of documents, tracking billing, etc.
  • Must be a self-directed individual, with the ability to operate independently and efficiently.  
  • Open to direction, a collaborative work style and commitment to getting the job done.

  • Must have respect for authority and peers, as well as camp guidelines and principles.

Key Job Accountabilities

Physical Demands:

 

  • The physical environment requires the employee to potentially work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.  Most days are inside.
  • Requires walking, sitting, and standing.

Additional Requirements/Skills:

 

  • Adherence to the basic principles as expressed in Mount Hermon’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Ability to attend all required staff meetings, in-house trainings, and other meetings as needed.
  • Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

 


*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.

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