Mount Hermon

Redwood Canopy Tour Assistant Guide

Job Location US-CA-Mount Hermon
Posted Date 4 months ago(11/7/2017 3:51 PM)
Job ID
# of Openings
Location Name
Redwood Camp
Casual Part-Time


Training Dates for Redwood Canopy Tour Guide  
Trainees must attend each day of training from 9-5pm
#1 April 27-29, 2018 and May 4-6, 2018
#2 June 4-8, 2018

Casual Part-Time 0-35 hours weekly


Position Objective:


The Redwood Canopy Tour Assistant Guide is responsible for effectively guiding guests through a series of 6 interconnected zip lines and 2 suspension bridges on an engaging, informative, and exhilarating experience so that guest’s experiences are authentic, quality, and inspirational. They are also responsible to deliver excellent customer service to all guests by acting with a “guest comes first” attitude while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with MHA’s mission, vision and values.

Key Job Accountabilities:


  • Properly fit, train, and monitor guests in the use of all personal protective equipment.
  • Meet curriculum delivery guidelines specific to the program and needs of the clients.
  • Attend monthly in-service rescue refresher trainings. May not guide if more than two months since last in-service.
  • Provides for an emotionally, physically, and spiritually safe environment with both guests and staff.
  • Assist with daily opening and closing of the tour, course, and support areas.
  • Conduct visual and tactile inspections of all hardware and equipment being used on tour.
  • Perform occasional course maintenance including trail work, scattering wood chips, working with volunteer programs, trimming, etc.
  • Report and log any safety concerns or incidents/accidents.
  • Provide peer reviews of your guiding partner after each tour.


Supervisory Responsibilities:



General Qualifications:

Ability to respect the Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Of strong moral character and integrity.




  • Some college education and/or equivalent professional experience desired, minimum High School Diploma or GED. (must be at least age 18)
  • Attend Canopy Tour Assistant Guide Training and pass both practical and written testing.
  • Requires current First Aid/CPR/AED certifications.


Work Experience:


  • Previous experience in a customer service role.
  • Previous experience in a technical roped environment, ie. Ropes course or high angle work.
  • Previous experneice delivering curriculum or content to diverse populations.


Knowledge, Skills and Abilities:


  • Experience and a desire to work within a positive team setting with diverse people.
  • Interest in Redwood Ecosystem and stewardship issues.
  • Absolute attention to detail and safety.
  • Ability to maintain a calm demeanor during periods of high volume or unusual events to keep the tour operating to standards and set a positive example for the guests and the team.
  • Must have good interpersonal and verbal communication skills and be sensitive, adaptable, professional, and articulate when dealing with guests and coworkers.
  • Ability to anticipate guests needs by constantly evaluating environment for guest cues.

Key Job Accountabilities

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:


  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
  • Requires sitting, standing, squatting, stooping, twisting, the ability to lift/carry 40+ lbs.
  • Requires the ability to work in a physically strenuous environment.
  • Must be comfortable at heights exceeding 150 feet.
  • After training, employee must be able to rescue a 250 lb person at height using a variety of rescue techniques


Additional Requirements/Skills:

  • Available to work weekends.
  • May be requested to work overtime for special program events.
  • Adherence to the basic principles as expressed in Mount Hermon’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.


*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.


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