Mount Hermon

  • Adventure Guide

    Job Location US-CA-Mount Hermon
    Posted Date 6 months ago(11/7/2017 3:27 PM)
    Job ID
    2016-1417
    Category
    Adventure/Recreation
    # of Openings
    8
    Location Name
    Conference Center
    Type
    Casual Part-Time
  • Overview

    Training Dates for Adventure Guide  
                                                             
    Trainees must attend each day of training from 9-5pm
     
    #1 June 1-3, 2018
    #2 December 13-15, 2018
     
    Casual Part-Time 0-35 hours weekly
     
     
    Position Objective:

     

    An Adventure Guide is responsible for delivering physically and emotionally engaging adventure & recreation programs within their scope of training, while demonstrating excellent customer service by acting with a “guest comes first” attitude. Guide's connect and respond to the needs of guests while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with MHA’s mission, vision and values.

     

    Key Job Accountabilities:

     

    • Co-lead adventure and recreation activities.  These activities may include (but are not limited to): indoor and outdoor climbing walls, static and dynamic challenge courses and fieldhouse (gymnasium) supervision.  May also receive further training to lead or assist with ocean kayaking, mountain biking, archery, laser tag, paintball, or other recreation activities.
    • Properly fit, train, and monitor guests in the use of all personal protective equipment.
    • Provides for an emotionally, physically, and spiritually safe environment with both guests and staff.
    • Assist with daily opening and closing of the program and support areas.
    • Conduct visual and tactile inspections of all hardware and equipment being used.
    • Effectively lead guest activities to ensure an engaging, informative and inspiring experience.
    • Meet curriculum delivery guidelines specific to the program and needs of the client.
    • Report and log any safety concerns or incidents/accidents.
    • Attend in-service rescue refresher trainings.

     

    Supervisory Responsibilities:

     

    None

    Qualifications

    General Qualifications:


    Ability to respect the Mount Hermon Association, Inc.’s (“MHA”) mission, vision, values and statement of beliefs.  Of strong moral character and integrity.

     

    Education/Certifications/Licenses:

     

    • Some college education and/or equivalent professional experience desired, minimum High School Diploma or GED. (must be at least age 18)
    • Attend relevant adventure & recreation training and pass both practical and written testing.
    • Requires current First Aid/CPR/AED certifications.

     

    Work Experience:

     

    • Previous experience in a customer service role preferred.
    • Previous experience in ropes/challenge course or outdoor recreation activities.
    • Previous experience delivering curriculum or content to diverse populations.

     

    Knowledge, Skills and Abilities:

     

    • Experience and a desire to work within a positive team setting with diverse people.
    • Absolute attention to detail and safety.
    • Ability to maintain a calm demeanor during periods of high volume or unusual events to keep activities operating to standards and set a positive example for the guests and the team.
    • Strong desire to help participants grow and learn from a variety of experiential challenges.
    • Must have good interpersonal and verbal communication skills and be sensitive, adaptable, professional, and articulate when dealing with guests and coworkers

    Key Job Accountabilities

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:

    • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
    • Requires sitting, standing, squatting, stooping, twisting, the ability to lift/carry 40+ lbs.
    • Requires the ability to work in a physically strenuous environment.
    • Must be comfortable at heights exceeding 80 feet.
    • After training, employee must be able to rescue a 250 lb person at height using a variety of rescue techniques

    Additional Requirements/Skills:

     

    • Available to work weekends.
    • May be requested to work overtime for special program events.
    • Adherence to the basic principles as expressed in Mount Hermon’s Mission, Vision, Values and Commitment statements.
    • Adherence to company dress code and professional standards for personal grooming and appearance.
    • Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.
     

     

    *This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.

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