Mount Hermon

Dining Supervisor

US-CA-Mount Hermon
11 months ago
Job ID
2016-1406
Category
Food Service
# of Openings
1
Conference Center
Type
Regular Part-Time

Overview

Regular Part-Time 0-35 hours weekly

 

Position Objective:

 

The Dining Supervisor is responsible for leading, developing and being an example to staff, providing structure and organization throughout the shift, and ensuring that excellent service is provided to guests in a welcoming, seamless and professional manner with the goal of maintaining Mount Hermon’s Standards of Excellence. The ultimate aim is to bless and minister to guests and staff in a manner consistent with MHA’s mission, vision and values.

 

Key Job Accountabilities:

  • Coordinate exceptional dining service for a wide range of guest groups ranging in number from 10 to 1,200.
  • Be mature, respectful, professional, organized, and cheerful to ensure enjoyable, high quality food service.
  • Lead and organize staff in a large array of tasks to provide an organized and well-run dining experience for guests.
  • Maintain composure and adapt to circumstances while under pressure and changing priorities; improvise and provide solutions as problems and complications arise.  
  • Monitor the activities of all staff and give instruction or advice as needed in the execution of their jobs and in the art of hospitality.
  • Participate in leadership meetings to address upcoming changes, discuss staff issues, develop the dining program, engage in spiritual formation, and plan for upcoming events.
  • Create and act on ministry opportunities toward dining staff and guests.
  • Attend to and complete all necessary details, acquiring a thorough working knowledge of the various Dining Hall roles, events and procedures.
  • Engage actively in Dining staff development and supervision including, but not limited to, staff coaching and disciplinary actions as needed, in accordance with MHA guidelines.
  • Enforce and abide by all state, federal and MHA labor and food service standards, policies and procedures.
  • Other duties as assigned by supervisor.

Supervisory Responsibilities:

 

Direct supervisory responsibility for all personnel actions including, but not limited to, monitoring, organizing, directing, and motivating up to 25 Dining Servers and Dining Leads.

Qualifications

General Qualifications: 

A mature follower of Jesus, still growing and developing in their faith.  Fully in accord with Mount Hermon Association, Inc.’s (“MHA”)  mission, vision, values and statement of beliefs.  Committed to living these out personally, and instilling them in the organization. Of strong moral character and integrity. 

 

Education/Certifications/License

 

Some college (college graduate preferred).

 

Work Experience:

 

  • At least 1 year of supervisory/management experience.
  • At least 2 years of customer service experience, preferably in food service.
  • Experience working in a high volume facility with a large team of staff.

Knowledge, Skills and Abilities:

 

  • Excellent communication, problem solving, and organizational skills.
  • Ability to work well under pressure and to adapt in changing situations.
  • Ability to motivate, encourage, develop, and minister to staff; actively facilitating staff growth professionally, personally and spiritually.
  • Ability to work with a large variety of staff and guests.
  • Must be highly detail oriented.
  • Ability to be flexible and easily shift with changing variables and circumstances.
  • Excellent time management skills are required.
  • Ability to arrive at creative solutions as challenges arise.
  • Ability to prioritize various tasks and needs and provide direction and organization to staff.
  • Ability to maintain a gracious, calm, and pleasant demeanor.
  • Proficiency with Microsoft Office suite.

Key Job Accountabilities

Physical Demands:

  • Ability to lift 50 pounds.
  • Ability to walk and stand for extended periods of time.
  • Work primarily indoors with occasional outside shifts.

Additional Requirements:

 

  • Ability to work summers, weekdays, weekends and holidays.
  • Ability and willingness to work overtime as needed.
  • Must be spiritually mature and passionate about helping others grow in their Christian journey.
  • Adherence to the basic principles as expressed in Mount Hermon’s Mission, Vision, Values and Commitment statements.
  • Adherence to company dress code and professional standards for personal grooming and appearance.

*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.

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